MS-102 Certification Notes

Day 7.7 - Service Health

Dashboard

• High level view of status of Microsoft 365 apps and services
• Ability to get to details by clicking buttons or links
• Areas
  • Service health and usage
  • Microsoft 365 app updates
  • Recommended Actions

Service Health

• Overview
• Issue history
• Reported issues

Overview

• Active Issues Microsoft is working on including:
  • Issue title - descriptive title of the issue
  • Issue type
    • Advisory - Microsoft is aware of a problem, but the service is still available
    • Incident - Critical issue and service or major function of the service unavailable
  • Affected service
  • Updated
  • ID
• Current status of each service health
  • Listing of each service and it's current status

Current Status

• Possible Status Values and their meanings
  • Investigating
    • Microsoft is aware of the issue and is gathering more information about the issue and its scope
  • Service degradation
    • Confirmed issue with possible feature degradation
  • Service interruption
    • Significant issue possible service down
  • Restoring service
    • Cause has been identified, plan being implemented
  • Extended recovery
    • Plan is in effect, but might take time to hit all tenants
  • Investigation suspended
    • Need more information to proceed might ask customers for logs
  • Service restored
    • Confirmed resolution complete
  • False positive
    • No impact was found after investigation
  • Post-incident report published
    • Root cause information and next steps to avoid repeat