Microsoft Endpoint Manager Notes

Chapter 5.5 - Autopilot FAQ's and Troubleshooting Tips

Windows Autopilot - FAQ's

• Key Troubleshooting Activities
  • Review configuration: Has Azure Active Directory and Microsoft Intune (or an equivalent MDM service) been configured as specified in the configuration requirements?
  • Check network connectivity: Can the device access the service described in the networking requirements?
  • Autopilot out-of-box experience (OOBE) behavior: Are the expected OOBE screens displayed?
  • Is the Azure AD credentials page customized with organization-specific details as expected?
  • Azure AD join issues: Is the device able to join Azure Active Directory?
  • MDM enrollment issues: Is the device able to enroll in Microsoft Intune (or an equivalent MDM service)?