AZ-900 Certification Notes

Chapter 13 - Plans

There are five different support plans available in Azure:

• Basic
• Developer
• Standard
• Professional Direct
• Premier

Inclusions - All Support Plans

• 24/7 Access
  • Around the clock access to billing and subscription support
• Online Self-Help
  • Azure documentation and white papers (guides on complex scenarios)
• Forums
  • Connect with other Azure users to ask and answer questions
• Azure Advisor
  • Best practice recommendations for multiple Azure services
• Service Health
  • Access to current issues and future planned maintenance on the Azure platform

Inclusions - Paid Plans

• Developer
  • $
  • Technical Support: Bus. Hours Email
  • Support Cases: Unlimited
  • Azure Configuration: Guidance Troubleshooting
  • Response Time: Sev. C: < 8 hours
  • Architecture Sup.: General Guidance
  • Operations Sup.:
  • Training:
• Standard
  • $ $
  • Technical Support: 24/7 Email/Phone
  • Support Cases: Unlimited
  • Azure Configuration: Guidance Troubleshooting
  • Response Time: Sev. C: < 8 hours, Sev. B: < 4 hours, Sev. A: < 1 hour
  • Architecture Sup.: General Guidance
  • Operations Sup.:
  • Training:
• Professional Direct
  • $ $ $
  • Technical Support: 24/7 Email/Phone
  • Support Cases: Unlimited
  • Azure Configuration: Guidance Troubleshooting
  • Response Time: Sev. C: < 4 hours, Sev. B: < 2 hours, Sev. A: < 1 hour
  • Architecture Sup.: Arch. Guidance
  • Operations Sup.: Onboarding Reviews
  • Training: Webinars
• Premier
  • $ $ $ $
  • Technical Support: 24/7 Email/Phone
  • Support Cases: Unlimited
  • Azure Configuration: Guidance Troubleshooting
  • Response Time: Sev. C: < 4 hours, Sev. B: < 2 hours, Sev. A: < 1 hour
  • Architecture Sup.: Customer Specific
  • Operations Sup.: Tech reviews, Reporting, Tech Account Mng.
  • Training: On-demand