About Me

I hold an Associate of Science degree in Network Administration and Support from Parkland College, where I gained valuable skills and knowledge in IT systems and services. Currently, I work as an IT Technical Associate Help Desk Specialist at the University of Illinois College of Veterinary Medicine, where I oversee IT support for over 300 staff and 1,000 students across multiple departments and facilities. My core competencies include help desk support, device management, network administration, and technical troubleshooting.

In my current role, I contribute to the seamless operation of critical IT infrastructure and equipment, managing a substantial inventory of over 10,000 electronic and medical devices. I use tools such as Active Directory, Microsoft Endpoint Configuration Manager, and Web Help Desk to monitor, update, and secure the devices. I also provide timely and effective IT support for various stakeholders, resolving issues and ensuring customer satisfaction. I enjoy working with a diverse and collaborative team of IT professionals, who share my passion for delivering high-quality IT solutions and services. I value continuous learning and improvement, and I seek to leverage my skills and experience to support the mission and vision of the College of Veterinary Medicine.

Work Experience

Network/Systems Technician

City of Urbana, Illinois (opens in a new tab)
Jan 2024 - Present
Urbana, Illinois · On-site · Full-time

No information can be provided at this time.

IT Technical Associate Help Desk Specialist

University of Illinois College of Veterinary Medicine (opens in a new tab)
Feb 2023 - Jan 2024
Urbana, Illinois · On-site · Full-time

I'm an accomplished IT Technical Specialist at the University of Illinois, where I contribute to the seamless operation of critical facilities and services. With a dedication to ensuring a robust technological environment, I oversee IT support for over 300 staff and 1,000 students, spanning a range of departments including the Large Animal Clinic, Small Animal Clinic, Basic Science Research Center, South Clinic, Veterinary Diagnostic Laboratory, and more. My responsibilities extend to managing a substantial inventory of over 10,000 electronic and medical devices, employing tools such as Active Directory, Microsoft Endpoint Configuration Manager, and Web Help Desk's Inventory System. This allows me to efficiently administer user accounts, permissions, email lists, devices, and shared drives, fostering an environment of productivity and collaboration. I specialize in configuring and maintaining communication systems like Skype for Business and Microsoft Teams, optimizing interdepartmental communication. In recognition of my expertise, I led a successful project that transitioned the phone system from Skype for Business to Microsoft Teams, enhancing communication capabilities across the board. My role encompasses the installation, configuration, and management of a variety of technology assets, from printers and label makers to workstations and servers. Through my commitment to staying informed about emerging technologies, I continuously refine existing systems and processes to elevate overall efficiency. Providing exceptional customer service, troubleshooting guidance, and training to students, doctors, and professors are integral aspects of my approach.

Computer Technician

Champaign Unit 4 School District (opens in a new tab)
Nov 2022 - Feb 2023
Champaign, Illinois · On-site · Full-time

As a Computer Technician at the Champaign Unit 4 School District, I managed over 10,000 ChromeOS devices, including repair parts inventory and hardware repairs on Chromebooks, Windows laptops, and desktops. I used Google Admin, Active Directory, and the 1to1plus inventory management and ticketing system to manage hardware. Additionally, I provided IT support for over 10,000 students, 2,000 employees, 18 schools, and four operational facilities. I installed, configured, managed, upgraded, and troubleshot Cisco network switches, personal and enterprise SHARP, HP, Brother printers, domain-controlled Chromebooks, Windows laptops and desktops, ViewSonic Smart Boards, and Avaya phones. I also created and managed users for new and existing students and staff in Active Directory and Google Admin.

Advanced Repair Agent

Geek Squad (opens in a new tab)
May 2019 - Nov 2022
Champaign, Illinois · On-site · Full-time

As an Advanced Repair Agent at Geek Squad, I provided exceptional technical support services to end-users in troubleshooting, diagnosing, and repairing issues across a variety of platforms including Windows, Macintosh, and Linux environments. Additionally, I conducted hardware and software repairs for clients' iPhone and Samsung devices and meticulously managed Apple's component stock for client iPhone repairs within our precinct. I took pride in assembling, maintaining, and repairing end-user and company system hardware, while simultaneously optimizing and repairing operating systems and software for end-users via PowerShell and Command Prompt. My keen attention to detail was evident in the efficient documentation and communication of all work performed with team members to ensure every client's issue was resolved accurately and promptly. As a part of my role, I provided valuable data transfer and recovery services for clients, while conducting extensive hardware diagnostics for clients' systems. My expertise in virus removal allowed me to provide complex virus removal services for end-user systems. My technical expertise and commitment to providing exceptional customer service made me a valuable member of the Geek Squad team.

Network Administration Intern

Prominic.NET (opens in a new tab)
Jan 2018 - May 2019
Urbana-Champaign, Illinois Area · On-site · Internship

During my time as a Network Administration Intern at Prominic.NET, I had the privilege of working directly with the Network Administrator and contributing to the management of Prominic's infrastructure. My responsibilities included the installation and configuration of rack units in client data centers, as well as the provisioning and deployment of new Cisco switches with a focus on ensuring proper configuration within client environments. In addition, I was responsible for managing and authoring the physical tape backup process for their largest client, and proactively researching and implementing cooling solutions within the primary data center(s), which resulted in a 40% decrease in ambient server and switch temperatures. I also designed and implemented airflow optimization pods, managed all hardware debugging on physical servers within the primary data center, and designed a cold-spare backup procedure for Cisco switches to ensure high availability and redundancy. Furthermore, I researched, designed, and installed a network video recorder (NVR) system and IP cameras at all company locations, which allowed for greater security and monitoring capabilities. Overall, my experiences at Prominic.NET have given me a strong foundation in Network Administration and infrastructure management, and I am proud to have played a significant role in supporting the company's success.

Student Office Assistant

Parkland College (opens in a new tab)
Aug 2016 - Jan 2018
Urbana-Champaign, Illinois Area · On-site · Part-time

As a Student Office Assistant at Parkland College, I provided excellent customer service and support to staff and students, both in-person and over the phone. I was responsible for addressing questions related to registration, course availability, degree requirements, and general college information, and demonstrated exceptional communication skills while doing so. In addition, I took on the responsibility of maintaining functional office equipment in the Business Computer Science Department and 12 of the Parkland College computer labs. This included troubleshooting and resolving technical issues as well as ensuring that equipment was properly maintained and functioning optimally. I also managed the schedule for the Business Computer Science Department Chair, which required a high level of attention to detail and organizational skills. Throughout my time at Parkland College, I consistently demonstrated effective customer service skills, such as patience, problem-solving, and positive language. My ability to remain calm and professional while interacting with students and staff helped to create a positive and welcoming environment for all.

Education

Parkland College (opens in a new tab)
Associate of Science - AS, Network Administration and Support (opens in a new tab)
Aug 2016 - May 2019

Certifications

Microsoft Certified: Azure Fundamentals (AZ-900 (opens in a new tab))
Issued May 2024
Credential ID: F0E24E33C599648
Credential URL (opens in a new tab)

Apple Certified Macintosh Technician (ACMT)
Issued Jun 2021

Apple Certified Support Professional (ACSP)
Issued Jun 2021

Apple Certified iOS Technician (ACiT)
Issued Jun 2021

Microsoft Access (Office 2016)
Issued Dec 2018
Credential URL (opens in a new tab)

Microsoft Excel (Office 2016)
Issued May 2018
Credential URL (opens in a new tab)